TouchBistro POS reviews
About TouchBistro POS
TouchBistro is a versatile and innovative point-of-sale (POS) system designed specifically for the foodservice industry. Launched in 2011, TouchBistro offers restaurant owners and managers an efficient way to manage their operations, streamline processes, and enhance the overall customer experience. The software is tailored for various types of establishments, including full-service restaurants, quick-service venues, cafes, bars, and food trucks.
Overview of TouchBistro POS
The system is an all-in-one POS system that is designed for restaurateurs who want a streamlined and simplified POS solution that is easy to use and can be operated from tableside. This system is perfect for restaurant owners who want to move away from traditional POS setups and instead take advantage of an iPad-based solution that is designed specifically for restaurants.
- Point of Sale: The core of the restaurant management platform and the engine of your operation.
- Front of House: Deliver the speed and quality of service that guests expect.
- Back of House: Control costs and run your kitchen more efficiently.
- Guest Engagement: Engage guests in-venue and online to keep them coming back for more.
- Reporting & Analytics: Make more informed decisions with cloud-based reports that you can view from anywhere.
- Staff Management: Set your staff up with unique permissions and control which employees have access to what.
- Menu Management: Build your menu in minutes and manage it from anywhere.
- Payment Processing: Accept payments quickly, easily, and securely.
- Floor Plan & Table Management: Design your floor plan, assign sections, and monitor tables in just a few clicks.
- Tableside Ordering: Take orders, upsell, and split bills right at the tabel with our mobile POS.
TouchBistro Solutions
Point Of Sale $69/mo
Our POS is easy to use, reliable, and fast. It comes with all of the features you need to increase profitability, improve the guest experience, and streamline operations.
- Floor Plan & Table Management
- Menu Management
- Reporting & Analytics
- Tableside Ordering
- Staff Management
- POS Integrations
Payments
Get peace of mind with a payments solution that offers transparent terms and competitive rates. TouchBistro Payments is a one-box solution that fulfills all of your hardware, software, and support needs.
- Accept Payments of All Types
- Reduce Errors with POS Integration
- Keep Business Moving with Offline Payments
- Surprise-Free Pricing
- Enhance Guest Experience with Contactless Payments
Customer Facing Display
Improve the guest experience and reduce expensive errors by letting customers see and confirm orders before sending them to the kitchen.
- Reduce Expensive Errors with Guest Order Confirmation
- Drive Sales with On-Screen Promotions
- Display Branding with a customizable Screen
Kitchen Display System $19/mo
Streamline communication between FOH and BOH, improve order accuracy, and deliver a seamless guest experience with TouchBistro’s Kitchen Display System.
- Speed Up Service with Instant, On-screen Tickets
- View Tickets from All Your Ordering Channels in One Place
- Easy-to-Clear Tickets Allow Staff to Move Quickly
- Ticket History View Makes it Fast and Easy to Remedy Mistakes
- Send the Right Order to the Right Station Every Time
Profit Management $330/mo
Easily manage your inventory, track costs, automate key accounting processes, and maximize profitability, all in one place.
- Continuously Update Your Food Costs with Digital Invoice Processing
- Simplify Stock Management with Inventory Automations
- Maximize Your Margins with Recipe Management and Menu Analysis Tools
- Track Profitability in Real Time to Make More Informed Business Decisions
- Easily Order Products from Any Vendor and Manage It All from a Centralized Platform
Online Ordering $50/mo
Keep 100% of the profits** on off-premise orders by letting diners order takeout and delivery directly from your restaurant.
- Increase Revenue with Multi-Touchpoint Restaurant Online Ordering
- Send Targeted Online Promotions with Marketing Integration
- Manage Your Menu Anytime, Anywhere
- Drive Repeat Orders with an Integrated loyalty program
Reservations $229/mo
Get more bookings, manage capacity, and delight guests with this complete reservation and guest management platform. Plus, no cover charges means you get a low, predictable bill – every month.
- Give Every Guest the Star Tratment With Reservation Notes
- Manage Guest Expectations with Table Status Tracking
- Reduce No-Shows with Two-Way Guest Communication
- Streamline Operations with TouchBistro’s POS Integration
Loyalty $99/mo
Drive repeat business with a solution that helps you turn first-time visitors into regulars, and regulars into promoters.
- A CRM Platform to Help You Deliver an Exceptional Guest Experience
- Create Targeted Promotions with Marketing Integration
- Integrated Online Ordering to Supercharge Every Revenue Stream
- A Customer Web App to Increase Guest Engagement
- Rewards You Can Customize for Your Business
Marketing $99/mo
Automate custom marketing campaigns and promotions so you can engage the right customers with the right message at the right time.
- Increase Guest Engagement with Your Own Web App
- Show Off Your Brand with Customization Options
- Drive Repeat Visits and Revenue with Promotions
- Collect Feedback with Post-Dining Surveys and Reviews
- Save Time with Marketing Automation
Gift Cards $25/mo
Easily create and sell physical and digital gift cards with the help of templates and custom design options.
- Drive Gift Card Sales with Online Purchasing
- Give the Gift of Convenience with Digital Gift Cards
- Create a Seamless Guest Experience with Online Ordering Integration
- Show Off Your Brand with Customization Options
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Specifications
- iPad POS
- Bars and cafes
- Restaurant
- Small medium business
- Fine dining
- Full service restaurants
- Quick service restaurants
Advantages
- 24/7 support
- Staff management
- Kitchen Display
- Reservations
- Payment integrations
- Online ordering
- Loyalty programs
- Gift cards
Disadvantages
- Stack up costs
- Only iOS based
- Cannot re-open bills
Touch Bistro has the WORST customer service of any POS company I’ve ever experienced. Their sales staff offers the MOON, but when it come right down to it, there’s nothing but empty promises, and spotty service. We’ve had tons of issues to the point I just gave up trying to get them resolved, and just don’t use many of the paid-for services. Once the onboarding process was completed (barely), any help to set up additional services returned “crickets “. I would NEVER recommend this company and their business model to anyone.
I appreciate that the hold times are usually short, and the techs can quickly resolve most issues. With only one POS in our café, the techs are always patient if we need to pause to assist a customer. The software is generally intuitive, despite a few minor quirks that are easy to overlook given its other benefits. However, the one thing I absolutely hate is the inability to turn off receipt printing. It automatically prints two copies, leading to a lot of unnecessary waste.
I’ve been using TouchBistro since 2020, and the program is incredibly user-friendly. Whenever I’ve encountered issues, their help center has been kind, quick, and efficient in resolving them. They understand the importance of getting back online quickly when running a business.