ShopKeep by Lightspeed POS reviews
About ShopKeep by Lightspeed
As more restaurateurs and retailers look to upgrade their POS systems, it’s easy to get lost in the massive selection of products available to us. If your small business needs an easy-to-use, feature-rich POS system, let’s look at why ShopKeep might be a good fit for you.
Based in NYC, ShopKeep was born in 2008. Now, it’s used in over 23,000 restaurants, cafes, bars, and retailers across the U.S. and Canada. In 2020, ShopKeep joined Lightspeed and became ShopKeep by Lightspeed. This way they have more resources and the ability to accelerate product innovation.
Why ShopKeep by Lightspeed?
ShopKeep is a high performer in a simple package. It was created with the restaurateur in mind, although most small business retailers will find benefit in this POS system, too.
How They Do It
Straight off the bat, ShopKeep is slick and user-friendly. It aims to streamline your most common business processes, to boost efficiency and reduce the amount of time we (and our staff) waste. It allows you to quickly gauge the health of your business, and pinpoint areas where your products or people are underperforming. Analyze table turnover, target non-performers on your menu, and run a whole host of reports from anywhere in the world via the cloud-based interface.
ShopKeep isn’t without its faults, but with award-winning customer service you get the added peace of mind of knowing issues can be resolved relatively quickly.
If e-commerce integration is important to you, ShopKeep have just partnered with BigCommerce. If your customers are connecting with you online, capitalize on your potential income by taking advantage of online payment functionality.
This POS company has long been known as one of the best-value systems on the market. Since then, though, they’ve abandoned the flat-fee pricing model for an individual quote system. If you’re interested, get in touch with one of their reps and get your questions answered.
Who Needs It?
ShopKeep was designed with the hospitality industry in mind. It addresses key areas of food and beverage service, but offers enough features to satisfy a small retail business.
- Reasonable pricing
- Intuitive and responsive design
- Excellent back-end features
- Strong customer service
- Native support for Mac, iPad, and web browser
- No free trial
- Limited inventory management
- No table mapping feature for restaurants
- No native support for Android or PC
The Bottom Line
Although a little younger than some other POS companies, ShopKeep has established itself with strong features and good customer service. Better suited to the food and beverage industry, ShopKeep is a reasonably priced option throughout the growing stages of your business.